the dispenser inside freezer door of ge profile refrigerator

The answer to my water dispenser water line freezing was having GE replace the door. I had a heater installed by GE at the dispensing unit in the door for 125 dollars and that did not work. I complained to GE again and finally they replaced the frezer door at no cost. The sad part about all this was GE new the problem all the time. When they continued to charge me for repairs until finally they admitted the door was not properly insultated from the beinging. I told them I was going to sue them in small claims first and then a class action. Finally they replaced the door. I fought this for about 3 years. Never will buy GE again.

I just went to home depot and got a dishwasher connector to go on the faucet with a fifteen foot line and a john guess fitting. i went from the faucet to a 3/8" to a 1/4". I can slam the ice with hot water, with the dispenser handle is depressed, ice melts. An easier way is a turkey baster approach and boiling water....

This is a common problem for GE refrigerators as the water lines freeze constantly. I had the issue myself and solved it permanently with a simply, $30 part.

This the heater elementv which is required:--
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Recently my water dispenser simply quit working on my General Electric side-by-side refrigerator. We’ve had the GE refrigerator for roughly 5 years and never had this issue. The ice maker was still making ice so I knew it was still receiving water. The ice dispenser worked fine when tried to dispense water, I heard a click and the light came on so I assumed the electronics in the dispenser control panel were ok.

I spent several hours reading forums and testing various theories. I eventually determined that the water line inside the door was frozen. You see, the water line comes in from the wall to under the refrigerator and splits. One line goes up to the ice maker. The other coils around in a water line behind the vegetable tray to cool the water then out the back, under the refrigerator across the bottom of the front then up the inside left of the freezer door by the hinge. Ultimately the insulation inside the door quits insulating the water line and it freezes near dispenser control panel.

So there you have it, your problem is likely a frozen water line. Now how do you fix it? Many users in the forums suggested replacing the door for $500 or adding their own insulation to the door. Other users suggest temporary fixes such as threading a weed-eater trimmer line through the water line. When the line freezes simple pull the trimmer line and clean it out.

Ultimately, I found a simple and inexpensive permanent solution. GE apparently released a 30 part below, item number WR49X10173, a water dispenser tube heater which easily connects to the dispenser control panel to heat the water line just enough to keep it from freezing. You can purchase it from Amazon below for $30.


It’s amazing that the sleezy GE company would not admit to their problem and send this $30 fix to those with the problem and save hundreds of customers. I, for one, will NEVER purchase another GE product. I finally got rid of the piece of junk and bought a Whirlpool. No more problems whatsoever!
The foam insulation in the door has gotten soaked from the water dispenser, which makes it not insulate as well, therefore the delayed and sporatic freezing issue. Notice the rust on the screws around the dispenser frame.
Should have been a recall on that.
I had this problem for the last few years -yes turning off the freezer with the door open for a few hours worked but is a royal pain in the neck. Using a hairdryer for 15 minutes does too, when it keeps freezing up agin every day. I also had a repairman install the GE kit to keep it from freezing – it worked for awhile, but then stopped working, and the water line again froze up. Looking at solutions around the Internet, the one that made the most sense suggested that there was insufficient insulation in the freezer door directly behind the water dispenser; i also noticed freezing air blowing directly there when the freezer was running. So I simply stuffed a cloth towel on the inside of the door where the ice comes through, and hanging down in front of the flat part behind the dispenser – and it did not freeze for several days. i then got a flat piece of insulating styrofoam, about 10inx11in, attached it by velcro to that flat part on the inside of the door, and have not had a problem since.
Nevermind. I see what you were saying. You did stuff in the hole till you got the insulatioin piece put on the flat part inside of door just behind the water dispencer. Took me a mintute to figure it out. thanks so much. Works great!
On older GE fridge's there is an access panel on the inside of the freezer door that will allow you access to the ice dispenser workings. Please see the picture below. The access panel must be pulled out from the middle until the top clips come disengaged from the top of the liner opening, then lift the access panel off the tabs from the bottom of the liner opening.

Newer GE fridge's have a front serviceable ice dispenser. Remove the upper front escutcheon ( the part with the writing - it will "pop" off towards you ). The rubber cup pad has to be removed, it also will just come off when you pull it towards you. There are 4 screws to remove to allow you to remove the upper part of the dispenser ,this will give you access to the working parts. See parts break down below..

GE's newest SxS refrigerator dispenser.

Small flat screwdriver to pry/ease the bottom part of the key panel loose and out towards you..

I was searching your site for answers to my GE side by side refrigerator water dispenser. The line freezes in the door just like many of the ones I have read here. I have heard GE has replaced some doors for people and I have heard they now have a heater for the dispenser. I don't know what the cost is but I feel it should be free as GE knows about this defect and it should be a recall item.

My water dispenser line freezing is solved. I finally talked with a supervisor at the service department and we worked out an agreement. GE sent a Tech to my house at no charge. The fix was to install a heater for the dispenser water line. The cost to me was $125. I still think it should of been no cost as GE knows of the problem. The water dispenser works as it should now.


  1. Anonymous9:19 PM

    Great explanation, thanks for the posting!
    Refrigeration Equipment

  2. It’s really a nice and helpful piece of info. I’m happy that you shared this useful information with us. Please keep us informed like this. Thanks for sharing.
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